Hawthorn Country Privacy Policy


At Hawthorn Country, we value our customers and respect your privacy. We collect some information about you in order to improve your experience whilst shopping on our site, as well as to communicate with you about our products and promotions. Under no circumstances do we sell or rent your personal information to third parties. We may, under certain circumstances, share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service where it is beneficial.

This privacy policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. If our information policies change, an updated privacy policy will be uploaded to this site.

Collection

We may collect personal information about you:

  1.      When you contact us to inquire about this site or any of our products or services.
  2.      When you register for an online account with us.
  3.      Through your usage of this site and the services and functionality offered through it

 

We may collect personal information about you (such as your name, email address, postal address, phone number, gender, birthday and any other similar information) when you visit this website, register with our website, place an order, save your information with us, contact us, or participate in a promotion of ours.

Use

We will only use your personal information for the following reasons:

  1.      To record and process your orders.
  2.      To add you to our database in order that you may receive specials, promotions, offers and events via email or post.
  3.      To respond to any of your queries.
  4.      To create your Hawthorn Country online account.
  5.      To administer and fulfil our promotions.
  6.      To analyse trends and statistics
  7.      To assist us in learning more about your shopping preferences.
  8.      In order to improve our site design and the products and services we offer.
  9.      To contact you, if necessary.
  10.    Any other reasons which we may notify you of at the time the information is collected.

You always have the choice not to receive marketing information.

 

Disclosure

We may share your personal information:

  1.      To service providers (e.g. in order to store the information).
  2.      Where the disclosure is in connection with one of the purposes for which the information was collected.
  3.      Where we are required or authorised by law to make disclosure.
  4.      To protect our rights or property.
  5.      To enforce our terms and conditions.
  6.      Whenever we team with another company to provide promotions, goods or services.

Except as aforementioned, we will not share your personal information with any other third parties.

 

Retention and Security

We will not hold your personal information for longer than required for the purpose(s) for which we collected it.

We will ensure that security safeguards are active on our site in order to protect your information and we will also take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation. 

At Hawthorn Country we do our best to provide you with a safe and convenient shopping experience. We have placed limits on the number of employees who have access to the databases containing personal data, and employees are well advised about the importance of confidentiality. In addition to this, as a policy we will never send your credit card number via email.

While we implement security measures on this site, you should be aware that 100% security is not always possible. By entering your details you give hawthorn Country permission to add you to our database for promotional purposes.

Access and Correction

We will take all reasonable steps to ensure that your personal information that we hold is up-to-date and accurate. You are entitled to confirmation from us as to whether or not we hold personal information about you. Further, you are entitled to reasonable access to this information. You may also request:

  1.      That we correct this information if it is inaccurate; and
  2.      That your details do not appear on our database.

You can make changes to your personal information on the "My Account" page or by contacting us using the "Contact Us" page on this site.

 

Receiving Promotion Communications

We want to communicate with you, but only if you want to hear from us. If you would prefer not to receive our promotional information, such as information about special offers and sales events, please let us know through the Contact form. You may also choose to opt out of our email promotional communications by clicking“unsubscribe”in the body of any promotional email we send you email.

If you ask us to remove your name and address from our promotional lists, we will still hold your name in a "do not contact" file to ensure that we can honour your request. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from us.

If you change your mind you may receive promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or when by contacting us through the Contact page again.  

Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you questions or information regarding your order.

Cookies

Our website uses "cookies," or small data files which are stored on your computer when you visit our website. Cookies enable you to shop on our website and may also be used in a variety of ways to enhance or personalise your online shopping experience.

We may use cookies so that you can access certain features of our website, store your preferences, track orders, and monitor and maintain information about your use of the Hawthorn Country website. Cookies may also be used to collect transaction information needed by a loyalty program to which you have authorised us to provide your personal information.

You may set your browser to notify you when you are sent a cookie or not to accept cookies. However, if you do not accept cookies in your browser, you will be unable to access your account information or make purchases on our website.

 


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