Hawthorn Country Terms and Conditions


Our Website Policies

Our website policies are designed to ensure that your experience on our website will be efficient, secure and as easy as possible.


Hawthorn Country Terms of Sale

This website Hawthorn Country Design (referred to in these terms of sale as "we", "us or "our"). The terms of sale outlined on this page apply to any purchases of our products via this Hawthorn Country website.


Website Terms of Use

Hawthorn Country Design operates this website and use of this site is governed by our outlined terms of use which you agree to be bound by when accessing this site. By accepting the terms of sale, you confirm your acceptance of the Hawthorn Country website Terms of Use.


When Do We Use Your Information?

We will only use personal information about you to:

     -       Create your online account;

     -       Record/process any of your orders;

     -       Add you to our Hawthorn Country database in order to let you know via email when we are having offers,                            promotions, and events;

     -       Improve our products offered through this website;

     -       Respond to any of your queries;

     -       And for any other reasons of which we may notify you when the information is collected


When Will We Disclose Your Information?

We may share your personal information:

      -       To our service providers (for example in order to store the information we need to collect from you as outlined above and Paypal);

      -       Where disclosure is required in order to carry out the purposes for which the information was collected (for example to facilitate the delivery of your products);

      -       Where we are required or authorised by law to disclose your information;

      -       We will not share your information with any other third parties, except where outlined above.


Retention and Security of Your Information

We will not hold onto your personal information for any longer than required to carry the purpose for which it was collected and we will ensure that security safeguards are in place to protect your information. Furthermore we will take all reasonable steps to ensure that information will not be disclosed to unauthorised persons or organisations.


How Can You Access and Correct Your Personal Information?

We take all reasonable steps to ensure that when we store your personal information that it is accurate and up-to-date. You are entitled to confirmation from us regarding which of your personal information we hold and you are also entitled to reasonable access to this information.

You may also request that:

       -       We correct your personal information held by us if it is inaccurate; and

       -       Your details do not appear in our database.

 Please ensure that your information on account creation with us is correct, current and complete and advise us otherwise as soon as practicably possible. In providing information about a person other than yourself, you guarantee that you are authorised by that particular person to provide us with their information.

You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account and you agree to accept responsibility for activities that occur under your account or password. All necessary steps should be taken by you to ensure your password is confidential and secure. You should inform us immediately if you believe your password is no longer confidential, or if that password is, or is likely to be, used in an unauthorised manner or unauthorized person.

You may make changes to your personal information through the Hawthorn Country "My Account" page on this website or by contacting us using the "Contact Us" page also on this site.

When Will We Email You?

We only email you if you want us to. When you register your email address with us, if select the mailing list option, you will go on a list to receive email announcements about promotions and products from us at Hawthorn Country.

If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of our newsletter. Unsubscribing from the email offers will still allow you to continue to receive emails specifically related to your online orders.


Orders and Delivery

An order made via this site is an offer from you to purchase one or more products from us. We will accept a valid offer by confirming via email that we have received and are processing it. The products of your order will be sent almost anywhere in New Zealand or overseas. Hawthorn Country deliveries are made by courier.

We try to deliver products within 3-5 working days of the confirmation of receipt of your order, however this is an estimated timeframe for delivery. We will notify you as soon as possible after we become aware of any restricting issues on delivery and you may cancel the order (or part of it) for which you will receive a refund (applicable delivery charges will be included) for products which will no longer be delivered.

Other than as outlined above, we will not be liable to you for damages, costs or expenses of any kind.

When you complete your order placement, you will be notified of any anticipated delivery charges. However, because these charges are estimates, sometimes it is possible that actual delivery charges may be higher (e.g. if rural delivery is required) in which case we will notify you and you may decide whether that is still acceptable to you.



We believe that our products are of good quality, but we will refund the purchase price if the garment is proven to be faulty. You can return any products to receive a refund of the purchase price or exchange the products within 30 working days of delivery, provided that the products are returned in their original condition with packaging and invoice. If you are unhappy with your selection or size we are happy to exchange it, however delivery is at purchaser’s expense.

To return products contact us through the “Contact Us” form on this website or at hawthorncountry@xtra.co.nz.

Our Product Descriptions and Content

We ensure that our products match the product descriptions that appear on our website at the time that your order is submitted. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s).

We also aim to ensure any content displayed on our website is current, complete and correct. However, as outlined above, we will take steps to correct any errors brought to our attention within a reasonable time period. 

From time to time, our website may contain content provided by third parties and links to third party sites which are provided for your convenience and we are not responsible for any third party content displayed on our site or any site to which the Hawthorn Country website contains links.

You are responsible for your own assessment of the suitability of the content for your own purposes and for the actions that you take. We may change the content on this site at any time without prior notice.


Hawthorn Country Garment Pricing

Our prices for listed products are displayed in New Zealand dollars and include GST, however they do not include any delivery charges (unless we advertise otherwise). We reserve the right to change or fix any errors in pricing or product description within 24 hours of being notified of an error, or after an order has been processed.


Intellectual Property Rights

Hawthorn Country owns all intellectual property on this site (including, but not limited to any text, graphics, trademarks and/ or copyright which is owned by us or any of our content suppliers).


Your Right to Use This Site and Its Content

You must not use this site for fraudulent or otherwise unlawful activity or do any other thing to damage or disrupt the Hawthorn Country website.

Any reproduction, copying or distribution of our website’s content may only be used for informational and non-commercial purposes as long as any reproduction includes clear acknowledgement of the company. No other use of our content is permitted without prior written consent from Hawthorn Country.


Force Majeure

We will not be held responsible for delays or any failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.


Consumer Guarantees Act

If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.


All Liability Excluded
To the extent permitted by law:

     -       All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and

     -       We will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.

If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.


Additional Terms

Additional terms and conditions may apply for certain products or services which may be available through our website and any such additional terms and conditions must be read in conjunction with these terms of use.



We may amend any of these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.


Jurisdiction and Governing Law

These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts. 

This site and its content is made available for the purposes of shopping online with Hawthorn Country Design and for providing information about its available products.



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