Delivery to any New Zealand destination will be via courier. Hawthorn Country aims to deliver your parcel as quickly as possible from when you place your order however, please allow 3-5 business days for your parcel to reach you.
You will receive an email from us to notify you when your goods have been dispatched from our warehouse, and this email will also contain your parcel’s tracking number.
For New Zealand deliveries we use Courier Post and for international deliveries we use DHL.
All orders are priced and charged in New Zealand dollars, however due to exchange rate fluctuations the price advertised might not appear exactly the same as charged to the credit card account – this is because we are based in New Zealand so we convert your purchase to New Zealand dollars at the exchange rate on the day that your order is processed.
The following are estimated delivery timeframes. However, you will be provided with a Track and Trace number which will allow you to see where your parcel is.
New Zealand 3-5 working days
Australia 3-5 working days
Rest of the World 3-7 working days
Once your order has been processed we are unable to access your order as it is closed for delivery purposes. If you wish to cancel it and it has passed the point of access, please send us a message as soon as possible and send the item you no longer require back to us after which we will arrange a refund.